How Do I Refund Games on PS5?

How Do I Refund Games on PS5?

Are you unsatisfied with a game you’ve purchased on your PS5 and looking for a way to get your money back? Look no further. The process of refunding games on the PS5 may not be widely known, but it is possible. It’s important to note that there are certain conditions and time limits that must be met in order to successfully receive a refund for a game.

By following a few simple steps and being aware of the potential pitfalls, you can ensure that you receive a refund for any unwanted game purchases on your PS5.

In this blog post, we will walk you through the necessary steps to successfully refund games on your PS5 and provide you with some essential tips for avoiding common pitfalls that can result in denied refunds.

How Do I Refund Games on PS5?

Key Takeaways:

  • Refund policies: Sony’s refund policies for PS5 games are strict, with most digital purchases being non-refundable once downloaded or played.
  • Exceptional cases: In rare cases, such as accidental purchases or technical issues, players may be able to request a refund within a certain time frame after the purchase.
  • Contacting support: To request a refund for a PS5 game, players will need to reach out to Sony’s customer support and provide details about the purchase and reason for the refund request.

List of Refunds Games on PS5

1. Refunds are only available for certain circumstances.
2. Refunds must be requested within a specific time frame.
3. Games must not have been downloaded or played.
4. Refunds can be requested through the PlayStation website.
5. Refunds are typically issued in the original form of payment.
6. Contact customer support for further assistance.

The Refund Process

Even though purchasing a game on PS5 is an exciting experience, there may be instances where you are not satisfied with the product and would like to request a refund. The refund process for games on PS5 is relatively straightforward, and understanding the steps and timeframe for eligibility is essential.

Step-by-Step Guide to Initiating a Refund

For a step-by-step guide to initiating a refund for a game on PS5, refer to the table below:

Step Description
1 Go to the PlayStation Store
2 Navigate to your Purchase History
3 Select the game you would like to refund
4 Click on the Refund button and follow the on-screen instructions

Initiating a refund is as simple as following these steps. Please note that the game must have been purchased within a certain timeframe to be eligible for a refund.

Timeframe for Refund Eligibility

Refund eligibility for games on PS5 typically expires within a certain timeframe. Usually, you have 14 days from the date of purchase to request a refund for a game, provided that the game has not been downloaded or played. Additionally, refunds are generally not available for season passes, DLC, or add-ons.

For instance, if you purchased a game but did not download or play it within the first 14 days, you are eligible to request a refund. It’s important to keep track of the timeframe for eligibility in order to take advantage of the refund process if needed.

Troubleshooting Common Issues

How Do I Refund Games on PS5?

Despite the straightforward process, there can be several common issues that can arise when trying to refund games on PS5. These issues can range from technical glitches to incorrect eligibility for refunds.

Addressing Refund Rejections

Troubleshooting refund rejections can be a frustrating experience. If you have encountered a rejection for your refund request, the first step is to carefully review the refund policy and ensure that your request meets all the necessary criteria.

Ensure that the game falls within the timeframe for refunds and that it has not been consumed in any way. Additionally, double-check that you are submitting the request through the correct channels and that all required information is included.

Contacting PlayStation Support

The next step in resolving any issues with your refund request is to reach out to PlayStation Support. The support team can provide valuable assistance in troubleshooting any technical issues with the refund process or can investigate the reasons for a rejected refund request.

It is important to provide as much detailed information as possible when contacting support, including your account details, the game in question, and the specifics of the refund request.

A prompt and thorough approach to contacting PlayStation Support can expedite the resolution of any issues with your refund request, ensuring that you receive the assistance you need in a timely manner.

Don’t hesitate to reach out for help, as the support team is dedicated to assisting customers with any issues they may encounter.

Special Considerations

Keep in mind that there are some special considerations when it comes to requesting refunds for games on the PS5. These considerations apply to both digitally downloaded content and pre-ordered games.

Refunding Downloaded Content and DLC

The process for refunding downloaded content and DLC on the PS5 is a bit different from refunding physical copies of games. Once you have purchased and downloaded content or DLC, it is essential to be aware that there are strict refund policies in place.

Generally, digital content purchases are considered final and non-refundable. However, there may be some exceptions in certain circumstances, such as if the content is faulty or not as described.

Refunds for Pre-ordered Games

Content that is available for pre-order on the PS5 may be subject to different refund policies than other game purchases. It is important to note that pre-orders are typically charged at the time of purchase, but the refund policies for pre-ordered games are generally more lenient.

How Do I Refund Games on PS5?

The ability to cancel a pre-order and receive a refund may depend on various factors, including the time elapsed since the purchase and whether the game has been released.

It is crucial to familiarize yourself with the specific refund policies for pre-ordered games on the PS5, as they may vary from standard refund policies.

Additionally, it is recommended to keep an eye on release dates and payment methods used for pre-orders to ensure a smooth refund process if necessary.


How do I request a refund for a game purchased on PS5?

To request a refund for a game purchased on PS5, you can navigate to the PlayStation Store’s website or contact PlayStation Support. Keep in mind that all refund requests are subject to the PlayStation Store refund policy, and not all purchases may be eligible for a refund.

What is the PlayStation Store refund policy for game purchases on PS5?

The PlayStation Store refund policy states that you may request a refund for a game purchased on PS5 within 14 days from the date of purchase, provided that you have not started downloading or streaming the game. Additionally, if the game has a pre-order bonus, the refund request must be made within 14 days from the date the content was delivered.

Can I request a refund for a game on PS5 if I have already started downloading or streaming it?

If you have already started downloading or streaming a game on PS5, you may not be eligible for a refund, as this action implies acceptance of the purchase. However, if you encounter technical issues with the game, you can contact PlayStation Support to discuss your situation and potentially request a refund.


From above, it is clear that refunding games on the PS5 is a simple and straightforward process. By following the steps outlined in the settings menu, players can request a refund for their digital game purchases within a specific timeframe.

Additionally, for physical game purchases, players can return the game to the retailer within the store’s return policy. It’s important to note that each game’s refund policy may vary, so it’s essential to review the specific terms and conditions before making a purchase.

Overall, understanding how to refund games on the PS5 ensures that players can navigate potential issues with game purchases and ultimately enjoy a seamless gaming experience on their console.

Leave a Comment